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Inhalt PMI, Prince 2, Scrum, ITIL, Eden, BPMN2, On Premise, Cloud, pvApps, CTI, Guide, Email Manangement Service/EMS, Test, Quality, Appilcation Life Cycle Management/ALM, Sonar, Junit, Customizing, maßgeschneiderte, individuelle Lösungen, Agile, Massendatenbereinigung, Self-Service, Business-IT Alignment, IT Unternehmensstrategie, CIO Dashboard, Anforderungsmanagement, IT-Methodenplanung, Enterprise Service Bus/ESB, Shop, ERP, Mobile Commerce, PPM, Controlling, IT-Pprozesse, Demand Management, Portfolio Management, Time  Management, Multi Project, Ressource Management, Financial Management, Asset Management, Marketingmethoden, Viralmarketing-Konzepte, B2B, B2C, Multichannel, POS-Systeme, Kampagnen Management, CRM, Kundenbeziehungsmanagement, Extended Relation Management, Business-Prozesse, KPI, Marketing, Ticketing, Support, 360°-Kundenview
XRM CRM Business-IT Alignment Agile Softwarentwicklung PPM Multiprojektmanagement Projektmanagement Portfolioprofjektmanagement