{"id":1572,"date":"2026-10-01T22:19:33","date_gmt":"2026-10-01T20:19:33","guid":{"rendered":"https:\/\/newsite.provalida.de\/?page_id=1572"},"modified":"2026-10-05T16:08:21","modified_gmt":"2026-10-05T14:08:21","slug":"pro-sugar-cti","status":"publish","type":"page","link":"https:\/\/www.provalida.de\/en\/crm\/sugarai\/pro-sugar-cti\/","title":{"rendered":"pro.sugar CTI"},"content":{"rendered":"
\n\t\t\t\t
\n \t\t\t
\n
\n
\n \t\t\t

pro.sugar CTI<\/h1>\n\t\t\t\t\t

Telephony and Sugar connected.<\/p>\n\t\t\t\t\t

pro.sugar CTI connects your phone system directly to your Sugar system. Calls are logged automatically, and customer data appears in real time, even before you pick up.<\/p>\n\t\t\t\t\t\n\tRequest a live demo\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n

\n
\n
\n \n<\/div>\n
\n \n<\/div>\n
\n \n<\/div>\n
\n \n<\/div>\n
\n \n<\/div>\n\n<\/div>\n\n<\/div>\n
\n \n<\/div>\n
\n \n<\/div>\n\n<\/section>\n\n\t\t\n<\/div>\n
\n \t\t\t
\n
\n
\n
\n \t\t\t

In-house development \u00b7 Made in Bochum<\/p>\n\t\t\t\t\t

Know who is calling.<\/h2>\n\t\t\n<\/div>\n
\n \t\t\t

For an incoming call, pro.sugar CTI shows a pop-up with the caller's details. You start outgoing calls by clicking on a phone number. You capture notes directly during the call, and they are saved automatically to the customer record.<\/p>\n\t\t

\n \t\t\tInstallation included<\/span>\n\t\t\t\t\tCustomisable to your system<\/span>\n\t\t\t\t\tSupport and updates<\/span>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n
\n
\n
\n \t\t\t

Features<\/p>\n\t\t\t\t\t

What the
plugin can do.<\/h2>\n\t\t\n<\/div>\n
\n
\n \t\t\t

01<\/p>\n\t\t\t\t\t

Caller identification<\/h3>\n\t\t\t\t\t

Incoming calls appear as a pop-up with all customer data.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

02<\/p>\n\t\t\t\t\t

Click-to-Call<\/h3>\n\t\t\t\t\t

Call with one click on a phone number in Sugar, including pre-filled fields.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

03<\/p>\n\t\t\t\t\t

Automatic logging<\/h3>\n\t\t\t\t\t

Every call is saved with your notes directly to the customer record.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

04<\/p>\n\t\t\t\t\t

Broad compatibility<\/h3>\n\t\t\t\t\t

For Sugar version 12.x and later and phone systems such as Asterisk, Cisco, Avaya, OpenScape, SIP or via REST. No additional software on the clients.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t

Typical uses<\/p>\n\t\t\t\t\t

Where pro.sugar CTI helps.<\/h2>\n\t\t\n<\/div>\n
\n
\n \t\t\t

01<\/p>\n\t\t\t\t\t

Support hotline: see who is calling and which ticket is open before you even pick up.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

02<\/p>\n\t\t\t\t\t

Inside sales: start callbacks with one click and document calls automatically.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

03<\/p>\n\t\t\t\t\t

Team leads: a complete call history for every handover within the team.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t

Good to know<\/p>\n\t\t\t\t\t

Requirements, licence and demo.<\/h2>\n\t\t\n<\/div>\n
\n
\n \t\t\t

\u2713<\/p>\n\t\t\t\t\t

Runs on any Sugar system<\/h3>\n\t\t\t\t\t

In Sugar Cloud and on-premise. We take care of installation and setup, and on request we adapt the plugin to your processes.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

\u20ac<\/p>\n\t\t\t\t\t

Licence on request<\/h3>\n\t\t\t\t\t

Tailored to your number of users, including support and updates for the entire term, directly from us.<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

\u25b6<\/p>\n\t\t\t\t\t

Live demo beforehand<\/h3>\n\t\t\t\t\t

See the plugin in action first: in a short online demo on a real Sugar system. Book a demo appointment<\/a><\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t

More in-house developments<\/p>\n\t\t\t\t\t

Even more for your Sugar.<\/h2>\n\t\t\t\t\t

Nothing suitable? As Sugar specialists, we also develop a tailor-made plugin for you.<\/p>\n\t\t\n<\/div>\n

\n
\n \t\t\t

\n\t\tpro.sugar voice\n\t<\/a><\/h3>\n\t\t\t\t\t

Voice input<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

\n\t\tpro.sugar blox\n\t<\/a><\/h3>\n\t\t\t\t\t

Text blocks<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

\n\t\tpro.sugar CTI\n\t<\/a><\/h3>\n\t\t\t\t\t

Telephony integration<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

\n\t\tpro.sugar translate\n\t<\/a><\/h3>\n\t\t\t\t\t

Translation<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

\n\t\tpro.sugar routes\n\t<\/a><\/h3>\n\t\t\t\t\t

Maps and route planning<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

\n\t\tSugarblaster\n\t<\/a><\/h3>\n\t\t\t\t\t

Middleware for Sugar<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n<\/div>\n\n\t\t\n<\/div>\n

\n \t\t\t
\n
\n \t\t\t

Next stop:
Your project.<\/h2>\n\t\t\t\t\t

Would you like to connect your phone system to Sugar? Tell us about your environment. We will get back to you as quickly as possible, directly from Bochum.<\/p>\n\t\t

\n
\n \t\t\t

Write to us<\/p>\n\t\t

\n
\n \t\t\t