{"id":963,"date":"2026-09-10T08:59:19","date_gmt":"2026-09-10T06:59:19","guid":{"rendered":"https:\/\/newsite.provalida.de\/?page_id=963"},"modified":"2026-10-19T22:20:25","modified_gmt":"2026-10-19T20:20:25","slug":"sugarai","status":"publish","type":"page","link":"https:\/\/www.provalida.de\/en\/crm\/sugarai\/","title":{"rendered":"SugarAI"},"content":{"rendered":"
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SugarAI<\/h1>\n\t\t\t\t\t

The CRM with AI. Implemented and supported from Bochum.<\/p>\n\t\t\t\t\t

SugarAI (formerly SugarCRM) helps sales, marketing and service reach the right customers at the right time. As a certified implementation partner, we advise you on editions and licences, implement the system and extend it with our own plugins.<\/p>\n\t\t\t\t\t\n\tBook a consultation appointment\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n

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The products<\/p>\n\t\t\t\t\t

What SugarAI can do<\/h2>\n\t\t\t\t\t

SugarAI (formerly SugarCRM) consists of four products that work on the same customer data. The AI analyses data on customers and prospects, highlights opportunities and identifies risks early. You start with what you need today and expand later.<\/p>\n\t\t\t\t\t

\n\t\tAlready using Sugar? See our services for existing customers \u2192\n\t<\/a><\/p>\n\t\t\n<\/div>\n

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Sales<\/p>\n\t\t\t\t\t

Sugar Sell<\/h3>\n\t\t\t\t\t

Sales automation with pipeline, quotes and forecasts. The AI shows which opportunities need attention right now.<\/p>\n\t\t\n<\/div>\n

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Service<\/p>\n\t\t\t\t\t

Sugar Serve<\/h3>\n\t\t\t\t\t

Customer service with case management and the complete customer history, so enquiries are answered quickly and correctly.<\/p>\n\t\t\n<\/div>\n

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Marketing<\/p>\n\t\t\t\t\t

Sugar Market<\/h3>\n\t\t\t\t\t

Marketing automation for campaigns, emails and lead scoring, directly connected to your sales data.<\/p>\n\t\t\n<\/div>\n

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Analysis<\/p>\n\t\t\t\t\t

Sugar Predict<\/h3>\n\t\t\t\t\t

Formerly sales-i: analyses purchasing data from your ERP and reveals upsell potential and at-risk customers.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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Your partner<\/p>\n\t\t\t\t\t

We know Sugar
inside out.<\/h2>\n\t\t\n<\/div>\n
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provalida is a certified SugarAI implementation partner with many years of experience. We connect the system with your processes and your IT landscape, from strategy to technical implementation.<\/p>\n\t\t\t\t\t

This includes customisation, integration and in-house development. Your contact person is based in Bochum and knows your system.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n

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Your added value<\/p>\n\t\t\t\t\t

What you
get out of it.<\/h2>\n\t\t\n<\/div>\n
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\u2713<\/p>\n\t\t\t\t\t

One customer view for everyone<\/h3>\n\t\t\t\t\t

Sales, marketing and service work with the same up-to-date data. No duplicate data entry, no hunting for the latest version.<\/p>\n\t\t\n<\/div>\n

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\u2713<\/p>\n\t\t\t\t\t

More time for customers<\/h3>\n\t\t\t\t\t

Automation and AI take routine work off your team's hands. Less data maintenance, more time for conversations that generate revenue.<\/p>\n\t\t\n<\/div>\n

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\u2713<\/p>\n\t\t\t\t\t

Better decisions<\/h3>\n\t\t\t\t\t

Forecasts and recommendations show where your effort pays off, instead of deciding on gut feeling.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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What we do for you<\/p>\n\t\t\t\t\t

What we
do for you.<\/h2>\n\t\t\n<\/div>\n
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01<\/p>\n\t\t\t\t\t

Implementation & migration<\/h3>\n\t\t\t\t\t

We migrate your existing data, set up the data model and ensure a smooth start.<\/p>\n\t\t\n<\/div>\n

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02<\/p>\n\t\t\t\t\t

Customisation & plug-ins<\/h3>\n\t\t\t\t\t

Custom modules, workflows and plug-ins that complement the standard functions exactly where needed.<\/p>\n\t\t\n<\/div>\n

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03<\/p>\n\t\t\t\t\t

Integration & AI<\/h3>\n\t\t\t\t\t

Integration with ERP, online shop and telephony, plus AI functions that bring real benefits in everyday work.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\n<\/div>\n\n\t\t\n<\/div>\n

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Licences<\/p>\n\t\t\t\t\t

The right licence, directly through us<\/h2>\n\t\t\t\t\t

As a SugarAI partner, we help you find the right licensing solution for your company, tailored to your requirements, your team and your growth targets. We purchase the licences for you directly from Sugar.<\/p>\n\t\t\t\t\t\n\tRequest licence advice\n<\/a>\n\t\t\n<\/div>\n

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The right edition<\/p>\n\t\t\t\t\t

We work out with you which products and which edition you need, so you don't pay for features nobody uses.<\/p>\n\t\t\n<\/div>\n

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The right number of users<\/p>\n\t\t\t\t\t

Licences for your team today, with room to grow.<\/p>\n\t\t\n<\/div>\n

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Personal contact person<\/p>\n\t\t\t\t\t

One dedicated contact in Bochum for licences, renewals and all questions about Sugar.<\/p>\n\t\t\n<\/div>\n

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Support from a certified partner<\/p>\n\t\t\t\t\t

Exclusive support from a team that knows Sugar and your installation.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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Made in Bochum<\/p>\n\t\t\t\t\t

Built by us.
For your Sugar.<\/h2>\n\t\t\t\t\t

Small helpers with a big impact: our own plugins make working with Sugar easier, faster and more convenient. Developed together with our customers and adaptable to your system.<\/p>\n\t\t\n<\/div>\n

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Voice input<\/p>\n\t\t\t\t\t

\n\t\tpro.sugar voice\n\t<\/a><\/h3>\n\t\t\t\t\t

Enter data into any Sugar field by voice, in real time and on the go.<\/p>\n\t\t\t\t\t

\n\t\tView plugin \u2192\n\t<\/a><\/p>\n\t\t\n<\/div>\n

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Text blocks<\/p>\n\t\t\t\t\t

\n\t\tpro.sugar blox\n\t<\/a><\/h3>\n\t\t\t\t\t

Ready-made text snippets inserted into emails and documents with a single click.<\/p>\n\t\t\t\t\t

\n\t\tView plugin \u2192\n\t<\/a><\/p>\n\t\t\n<\/div>\n

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Telephony integration<\/p>\n\t\t\t\t\t

\n\t\tpro.sugar CTI\n\t<\/a><\/h3>\n\t\t\t\t\t

Identify callers, see customer data in a pop-up, log calls automatically.<\/p>\n\t\t\t\t\t

\n\t\tView plugin \u2192\n\t<\/a><\/p>\n\t\t\n<\/div>\n

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Translation<\/p>\n\t\t\t\t\t

\n\t\tpro.sugar translate\n\t<\/a><\/h3>\n\t\t\t\t\t

Field content in real time, in each team member's language.<\/p>\n\t\t\t\t\t

\n\t\tView plugin \u2192\n\t<\/a><\/p>\n\t\t\n<\/div>\n

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Maps and routes<\/p>\n\t\t\t\t\t

\n\t\tpro.sugar routes\n\t<\/a><\/h3>\n\t\t\t\t\t

Customer locations on the map and efficient routes for field sales.<\/p>\n\t\t\t\t\t

\n\t\tView plugin \u2192\n\t<\/a><\/p>\n\t\t\n<\/div>\n

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Nothing suitable?<\/p>\n\t\t\t\t\t

\n\t\tYour custom-made plugin.\n\t<\/a><\/h3>\n\t\t\t\t\t

We develop the extension that fits your processes exactly. Get in touch \u2192<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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SugarAI<\/p>\n\t\t\n<\/div>\n

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ERP<\/p>\n\t\t\t\t\t

Shop \/ BI<\/p>\n\t\t\t\t\t

Monitoring<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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In-house development<\/p>\n\t\t\t\t\t

The
Sugarblaster.<\/h2>\n\t\t\t\t\t

The middleware that connects Sugar with your external systems. Even where direct communication is restricted, especially in Sugar Cloud.<\/p>\n\t\t\t\t\t

\u2713 Bidirectional data exchange via the Sugar API
\u2713 Closes the gaps in Sugar Cloud
\u2713 Basis for monitoring and in-depth analysis<\/p>\n\t\t\t\t\t\n\tMore about Sugarblaster\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n\n<\/div>\n

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Existing customers<\/p>\n\t\t\t\t\t

Already using Sugar?<\/h2>\n\t\t\t\t\t

We also support Sugar systems implemented by another partner. It usually starts with a quick look at your system. Afterwards, you know where the problems are and which steps are worthwhile.<\/p>\n\t\t\n<\/div>\n

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Switching partners<\/p>\n\t\t\t\t\t

We take over the support of your system, including customisations, documentation and licences.<\/p>\n\t\t\n<\/div>\n

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Support & maintenance<\/p>\n\t\t\t\t\t

Fast help with questions and errors, plus regular maintenance and updates.<\/p>\n\t\t\n<\/div>\n

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Upgrade & cloud<\/p>\n\t\t\t\t\t

We bring older installations up to date and support the move to Sugar Cloud.<\/p>\n\t\t\n<\/div>\n

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Further development<\/p>\n\t\t\t\t\t

New processes, interfaces and pro.sugar plugins, so your system grows with your company.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\t\t\t

\n\t\tDiscuss your existing system\n\t<\/a><\/p>\n\t\t\n<\/div>\n\n<\/section>\n

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In practice \u00b7 Telecommunications<\/p>\n\t\t\t\t\t

Service and sales on one platform<\/h2>\n\t\t\t\t\t

A telecommunications provider wanted quotes, orders and service all in one. With Sugar, customers and partners can now check order and ticket status themselves, emails are managed centrally and the phone system is connected via CTI.<\/p>\n\t\t\t\t\t

\n\t\tView all CRM references\n\t<\/a><\/p>\n\t\t\n<\/div>\n

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90<\/p>\n\t\t\t\t\t

users in sales and service, connected to the phone system and several carriers.<\/p>\n\t\t

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In use<\/p>\n\t\t\t\t\t

Sugar \u00b7 CTI \u00b7 web portal for customers and partners \u00b7 email management<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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FAQ<\/p>\n\t\t\t\t\t

Frequently asked questions about SugarAI<\/h2>\n\t\t\n<\/div>\n
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Is SugarAI the same as SugarCRM?<\/h3>\n\t\t\t\t\t

Yes. SugarCRM now operates under the name SugarAI. If you already use Sugar, you continue working on the same platform.<\/p>\n\t\t\n<\/div>\n

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How much does SugarAI cost?<\/h3>\n\t\t\t\t\t

The cost depends on the products, edition and number of users. We advise you on the right combination and obtain the licences directly from Sugar. For implementation and customisation, you receive a separate, transparent quote from us.<\/p>\n\t\t\n<\/div>\n

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Do I need all four products?<\/h3>\n\t\t\t\t\t

No. Many companies start with Sugar Sell and add Service, Marketing or Predict later. All products work with the same customer data.<\/p>\n\t\t\n<\/div>\n

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Can we switch to SugarAI from another CRM?<\/h3>\n\t\t\t\t\t

Yes. We migrate your data from your current system or from Excel, clean up duplicates and set up SugarAI so that your team can quickly start working with it.<\/p>\n\t\t\n<\/div>\n

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Another partner implemented our Sugar system. Can you take over?<\/h3>\n\t\t\t\t\t

Yes. We get an overview of your system and your customisations and then take over support, licences and further development.<\/p>\n\t\t\n<\/div>\n

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What are pro.sugar plugins?<\/h3>\n\t\t\t\t\t

provalida's own extensions, for example for voice input, text snippets, telephony, translation and route planning. They can be adapted to your system.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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Next stop:
Your project.<\/h2>\n\t\t\t\t\t

Would you like to get to know SugarAI or develop your existing Sugar system further? Tell us about it. We will get back to you as soon as possible, directly from Bochum.<\/p>\n\t\t

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Write to us<\/p>\n\t\t

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