References

Projects that simply run.

A selection from more than 800 projects since 2007, from mid-sized companies to large corporations. Out of consideration for our clients, we present the projects anonymously. We are happy to put you in touch with reference clients.

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Highlight · OpenText PPM

Europe's leading electronics retailer

The group manages its IT projects with OpenText PPM, using internal teams, freelancers and service providers. Together we rebuilt the monthly time tracking, and the data now flows straight into SAP. The month-end close now takes one and a half hours instead of nine.

View the case study at OpenText ↗

540 → 90

minutes for the month-end close of time tracking

OpenText PPM · Time tracking · SAP integration

CRM projects

Customer relationships that work.

A selection of our CRM projects with Sugar, many of which we still support today.

Telecommunications · 90 users

Service and sales on one platform

Quotes, orders and service tickets with status for customers and partners, e-mail management, telephone system via CTI and integration of various carriers.

Sugar · CTI · Web portal · Marketing

Retail & e-commerce · 50 users

One customer view for sales, marketing and call centre

All customer data in one system, two-way data exchange with SAP, replacement of the old shop, repair processes and customer satisfaction measurement.

Sugar · SAP · Call centre

Transport & logistics · 70 users

Sales under control, complaints in hand

The complete sales structure with management and controlling, complaint processes, synchronisation with the ERP and integration of Office 365.

Sugar · Navision · Office 365

Sport & entertainment · 18 users

Fans, partners and sponsors at a glance

One view of B2B and B2C, integration of online shop and ticketing, full synchronisation with the ERP and marketing including social media.

Sugar · Shop · Ticketing · Navision

MedTech & pharma · 30 users

Sales with purchasing groups and approvals

Purchasing groups and sales structure mapped, approval workflows, synchronisation with the ERP and a customised app for the field sales team.

Sugar · Majesty · Mobile app

Consulting & logistics · 140 users

Sales management across system boundaries

Sales structure with controlling and approval workflows, integration with ERP and mail system, and synchronisation with Microsoft Dynamics.

Sugar · Microsoft Dynamics · Workflows

PPM projects

Portfolios under control, even in large corporations.

We have worked with the platform since its beginnings: from Mercury ITG through HP PPM and Micro Focus to OpenText PPM.

Industry · 1,800 IT staff

Group-wide internal cost allocation

Multi-project management with time tracking and cost allocation for internal and external IT staff, interface to SAP CATS, 100 key users trained and rolled out internationally.

PPM · SAP CATS · Rollout

Energy group · international

One process for all sites

Global time tracking and standardised cost allocation with SAP integration. Plus ITIL-compliant SAP change management for 90 SAP consultants, on time and on budget.

PPM · SAP · Change management

Telecommunications

Managing changes traceably

SOX-compliant SAP change management as well as project, portfolio and demand management, from consulting to implementation.

PPM · SAP · Compliance

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