The CRM for your Microsoft world.
For companies that work with Outlook, Teams and Microsoft 365: we implement Dynamics 365 for sales, service and marketing, connect it to your systems and extend it with Power Apps, Power Automate and Power BI.
Book a consultation appointmentThe products
Dynamics 365 is Microsoft's CRM. It consists of individual apps for sales, service and marketing that work together with Outlook, Teams and Excel. With Copilot, AI is built right into everyday work. The Power Platform adds everything the standard does not cover.
Already using Dynamics? See our services for existing customers →
Sales
Leads, opportunities and forecasts in one place. Copilot summarises emails and meetings and suggests next steps.
Service
Enquiries from all channels in one system, with case management, a knowledge base and the complete customer history.
Marketing
Customer profiles, segments and automated customer journeys, directly connected to sales and service.
Extension
Power Apps, Power Automate and Power BI for your own applications, automated processes and reports without costly in-house development.
Your partner
Many companies work with Microsoft every day but only use part of what it offers. As a Microsoft Partner, we show what is possible with Dynamics 365 and the Power Platform and implement it pragmatically.
From a lean Power App to a complete CRM solution: we develop, integrate and support, and connect Microsoft cleanly with your other applications.
Your added value
✓
Licences and tools your team already knows become real business solutions. Without a whole new system landscape.
✓
Data flows between Microsoft 365, Dynamics and your other systems instead of ending up in Excel lists.
✓
With the Power Platform, applications are built in weeks rather than through lengthy in-house development.
What we do for you
01
Sales, service and marketing based on Dynamics 365, implemented and adapted to your processes.
02
Custom business apps and automated processes without lengthy in-house development.
03
Interfaces between Microsoft 365, Dynamics and your other systems: clean and maintainable.
Power Platform
As a system integrator for Microsoft Power Apps, we develop applications that fit your processes exactly and connect them with Dynamics 365, Microsoft 365 and your other systems. From the first idea to live operation.
Consulting & strategy
Together we determine which processes can be handled with the Power Platform and where to start.
App development
Power Apps tailored precisely to your business processes, without lengthy in-house development.
Mobile applications
Apps for smartphones and tablets, for example for field sales, the warehouse or on-site service.
Power Automate
Automated workflows for approvals, notifications and recurring tasks.
Power BI
Dashboards and reports that make your data from Dynamics and other sources easy to understand.
Integration
Integration with ERP, CRM and specialist applications, so your apps work with real data.
AI functions
Image recognition, text recognition or language processing directly in your applications.
Training & support
We train your team and remain your contact when new requirements arise.
Decision guide
We work with both systems and recommend whatever suits your company. These questions help with an initial assessment.
Dynamics 365 is a good fit if …
✓ your team works with Outlook, Teams and Microsoft 365 every day
✓ your IT is already geared towards Microsoft
✓ you are planning reports in Power BI and your own apps with the Power Platform
✓ you are looking for a platform that grows with large teams
SugarAI is the better fit if …
✓ you want to tailor your CRM closely to your own processes
✓ you value a lean, focused CRM
✓ you want to use our pro.sugar plugins and Sugarblaster
✓ you want to use purchasing data from your ERP for sales (Sugar Predict)
Existing customers
Many companies have licensed Dynamics 365 but only use part of it. We take a look at your system and show you where you can get more out of it.
Support & service
We take over the support of your system, even if another partner implemented it.
Further development
New processes, fields and views, so Dynamics fits the way you work today.
Power Apps & Automate
Additional apps and automated processes for tasks the standard does not cover.
Adoption & training
Training and clear processes, so your team really uses Dynamics and data is kept up to date.
FAQ
Dynamics 365 is Microsoft's CRM and business platform. It consists of individual apps, for example for sales, service and marketing, which can be combined as needed.
Microsoft charges per user and per app. We work out together which apps and licences you really need. For implementation and customisation, you receive a separate, transparent quote from us.
Not necessarily. But Dynamics 365 really plays to its strengths when your team works with Outlook, Teams and Excel, because everything works together directly.
That depends on your IT landscape and your processes. We work with both systems and recommend whatever suits you. You will find an initial assessment in the decision guide above.
Yes. We migrate your data, clean up duplicates and set up Dynamics 365 so that your team can quickly start working with it.
A collection of Microsoft tools for your own apps (Power Apps), automated processes (Power Automate) and reports (Power BI). We use it to extend Dynamics wherever the standard is not enough.
Want to get more out of your Microsoft environment? Tell us about it. We will get back to you as soon as possible, directly from Bochum.
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Prefer to talk directly?
Choose an available slot directly in our calendar, free of charge and without obligation. We will discuss your requirements and show you possible solutions.
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