The CRM with AI. Implemented and supported from Bochum.
SugarAI (formerly SugarCRM) helps sales, marketing and service reach the right customers at the right time. As a certified implementation partner, we advise you on editions and licences, implement the system and extend it with our own plugins.
Book a consultation appointmentThe products
SugarAI (formerly SugarCRM) consists of four products that work on the same customer data. The AI analyses data on customers and prospects, highlights opportunities and identifies risks early. You start with what you need today and expand later.
Already using Sugar? See our services for existing customers →
Sales
Sales automation with pipeline, quotes and forecasts. The AI shows which opportunities need attention right now.
Service
Customer service with case management and the complete customer history, so enquiries are answered quickly and correctly.
Marketing
Marketing automation for campaigns, emails and lead scoring, directly connected to your sales data.
Analysis
Formerly sales-i: analyses purchasing data from your ERP and reveals upsell potential and at-risk customers.
Your partner
provalida is a certified SugarAI implementation partner with many years of experience. We connect the system with your processes and your IT landscape, from strategy to technical implementation.
This includes customisation, integration and in-house development. Your contact person is based in Bochum and knows your system.
Your added value
✓
Sales, marketing and service work with the same up-to-date data. No duplicate data entry, no hunting for the latest version.
✓
Automation and AI take routine work off your team's hands. Less data maintenance, more time for conversations that generate revenue.
✓
Forecasts and recommendations show where your effort pays off, instead of deciding on gut feeling.
What we do for you
01
We migrate your existing data, set up the data model and ensure a smooth start.
02
Custom modules, workflows and plug-ins that complement the standard functions exactly where needed.
03
Integration with ERP, online shop and telephony, plus AI functions that bring real benefits in everyday work.
Licences
As a SugarAI partner, we help you find the right licensing solution for your company, tailored to your requirements, your team and your growth targets. We purchase the licences for you directly from Sugar.
Request licence adviceThe right edition
We work out with you which products and which edition you need, so you don't pay for features nobody uses.
The right number of users
Licences for your team today, with room to grow.
Personal contact person
One dedicated contact in Bochum for licences, renewals and all questions about Sugar.
Support from a certified partner
Exclusive support from a team that knows Sugar and your installation.
Made in Bochum
Small helpers with a big impact: our own plugins make working with Sugar easier, faster and more convenient. Developed together with our customers and adaptable to your system.
Text blocks
Ready-made text snippets inserted into emails and documents with a single click.
Telephony integration
Identify callers, see customer data in a pop-up, log calls automatically.
Maps and routes
Customer locations on the map and efficient routes for field sales.
Nothing suitable?
We develop the extension that fits your processes exactly. Get in touch →
SugarAI
ERP
Shop / BI
Monitoring
In-house development
The middleware that connects Sugar with your external systems. Even where direct communication is restricted, especially in Sugar Cloud.
✓ Bidirectional data exchange via the Sugar API
✓ Closes the gaps in Sugar Cloud
✓ Basis for monitoring and in-depth analysis
Existing customers
We also support Sugar systems implemented by another partner. It usually starts with a quick look at your system. Afterwards, you know where the problems are and which steps are worthwhile.
Switching partners
We take over the support of your system, including customisations, documentation and licences.
Support & maintenance
Fast help with questions and errors, plus regular maintenance and updates.
Upgrade & cloud
We bring older installations up to date and support the move to Sugar Cloud.
Further development
New processes, interfaces and pro.sugar plugins, so your system grows with your company.
In practice · Telecommunications
A telecommunications provider wanted quotes, orders and service all in one. With Sugar, customers and partners can now check order and ticket status themselves, emails are managed centrally and the phone system is connected via CTI.
90
users in sales and service, connected to the phone system and several carriers.
In use
Sugar · CTI · web portal for customers and partners · email management
FAQ
Yes. SugarCRM now operates under the name SugarAI. If you already use Sugar, you continue working on the same platform.
The cost depends on the products, edition and number of users. We advise you on the right combination and obtain the licences directly from Sugar. For implementation and customisation, you receive a separate, transparent quote from us.
No. Many companies start with Sugar Sell and add Service, Marketing or Predict later. All products work with the same customer data.
Yes. We migrate your data from your current system or from Excel, clean up duplicates and set up SugarAI so that your team can quickly start working with it.
Yes. We get an overview of your system and your customisations and then take over support, licences and further development.
provalida's own extensions, for example for voice input, text snippets, telephony, translation and route planning. They can be adapted to your system.
Would you like to get to know SugarAI or develop your existing Sugar system further? Tell us about it. We will get back to you as soon as possible, directly from Bochum.
Write to us
Prefer to talk directly?
Choose an available slot directly in our calendar, free of charge and without obligation. We will discuss your requirements and show you possible solutions.
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