Telephony and Sugar connected.
pro.sugar CTI connects your phone system directly to your Sugar system. Calls are logged automatically, and customer data appears in real time, even before you pick up.
Request a live demoIn-house development · Made in Bochum
For an incoming call, pro.sugar CTI shows a pop-up with the caller's details. You start outgoing calls by clicking on a phone number. You capture notes directly during the call, and they are saved automatically to the customer record.
Features
01
Incoming calls appear as a pop-up with all customer data.
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Call with one click on a phone number in Sugar, including pre-filled fields.
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Every call is saved with your notes directly to the customer record.
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For Sugar version 12.x and later and phone systems such as Asterisk, Cisco, Avaya, OpenScape, SIP or via REST. No additional software on the clients.
Typical uses
01
Support hotline: see who is calling and which ticket is open before you even pick up.
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Inside sales: start callbacks with one click and document calls automatically.
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Team leads: a complete call history for every handover within the team.
Good to know
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In Sugar Cloud and on-premise. We take care of installation and setup, and on request we adapt the plugin to your processes.
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Tailored to your number of users, including support and updates for the entire term, directly from us.
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See the plugin in action first: in a short online demo on a real Sugar system. Book a demo appointment
More in-house developments
Nothing suitable? As Sugar specialists, we also develop a tailor-made plugin for you.
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Middleware for Sugar
Would you like to connect your phone system to Sugar? Tell us about your environment. We will get back to you as quickly as possible, directly from Bochum.
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